Back in 2013, we reported on a smoke/CO detector that revolutionized the way you get alerted to fire and smoke in your home. Nest Protect was new, high-tech and spoke to you. Yes, spoke to you — telling you where the danger is located. Even cooler, Protect gives you a heads-up warning before sounding the alarm. The warning can be silenced with a wave of your hand.
Fast forward to spring 2014. If you jumped on the high-tech smoke alarm bandwagon, you should know that the company has published this letter on its website, warning Protect owners that:
“During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.”
Now before you start running, arms waving, through your home intent on ripping your Nest Protect from the ceiling, the company has some solutions:
If your Nest Protect is connected to a Nest Account via Wi-Fi:
Within 24 hours, the company will disable Nest Wave. The smoke alarm will continue to work.
If your Nest Protect is not connected to a Nest Account, or have taken it offline:
Connect your Nest Protect to your Nest Account so the company can remotely disable Nest Wave.
If your Nest Protect is not connected to a Nest Account and you do not have access to Wi-Fi:
If you are unable to immediately connect to a Nest Account, discontinue use of your Nest Protect, and the company will give you a complete refund.
If you want to buy a Nest Protect:
The company has stopped all sales until it fixes this issue.